1. DESIGN AND SALES QUOTES
-The images provided on our website are examples of cake sizes and designs. As all our products are handmade and can be ordered in different sizes from those shown on the website, your cake may have variations from the website image. We do not create exact replicas of any cake, and variations of color and design may apply.
-If you wish to receive a quote, please send us an email and and include the following information:
1) Your requested date,
2) The approximate number of expected guests,
3) The number of tiers and cake sizes you would like,
4) Cake flavors/frostings you are interested in,
5) Is your reception indoor or outdoor?
6) Will you be picking up your cake, or will it need to be delivered and set up by us?
7) If we are delivering the cake and setting it up, what is the address of the delivery?
All information you can provide will be beneficial at determining an appropriate quote for your cake.
-All quotes are sent via email and remain valid for 30 days from the date of quotation.
-A minimum of 90 days advanced notice is required to place an order. We do not accept orders for events that are less than 90 days away.
-A wedding cake serving size is defined as 1 inch x 2 inches x 4 inches. The total servings listed on your quote and invoice is an approximation based on this information. We are not responsible for a cake shortage due to serving sizes being cut larger than these measurements.
-We do not charge the “normal” wedding cake fees of a certain dollar amount per serving. Instead, we have calculated our actual cost, plus labor, so our prices reflect this.
2. CONSULTATION & TASTING
-Consultations/tastings are by appointment only. We recommend scheduling the appointment six to nine months before your wedding. It is best to have your date, venue, and many of your reception details when scheduling a consultation.
-If you are undecided about a date, we cannot confirm our availability.
-Our consultation and tasting fee is $35.00, non-refundable, and must be paid when you book your consultation. If you decide to place your wedding cake order with us, we will apply this fee to your order.
-Out of consideration for you and our commitments to other clients, we limit our consultations to one hour.
-Tasting is limited to four people, and includes three 4-inch cake flavors/frostings of your choice [from our Cake Flavors and Frostings Page], and 1 dozen specialty cupcakes in a flavor of our choice.
-Prior to your visit, feel free to browse our website. If you see a design or size you like, make note of its assigned name and we can go over details.
-Colors will be matched to the best of our ability and only when we are provided with a swatch. Exact matching is not guaranteed. Darker colors are more difficult to match.
-All cakes are custom-made and no two cakes will ever be exactly the same. We reserve the right to make any changes to the final cake. The cake order form is a guideline for colors, design, flavors, and decorations, but DOES NOT guarantee the final product.
3. BOOKING, DEPOSITS, AND PAYMENTS
-We do not provide sketches until you have committed to us by paying your deposit.
-A deposit of 25% of your total cake cost is required upon booking in order to secure your date. The deposit cannot be applied toward future purchases.
-Also due upon booking is the Delivery & Set-up Fees, which can be paid together with your deposit.
-Make sure you are ready to book and are confirmed on the event before paying the deposit. By paying the deposit, you agree to everything described within this Terms and Conditions document.
-Payments can be made toward your final order price. However, your order must be paid IN FULL, in person, at least 30 days prior to your event. If your order is not paid by then, this contract is null and void and we will assume you wish to cancel your order. A refund will be issued based on the refund schedule as described in CANCELLATIONS, DATE CHANGES, AND REFUNDS.
-Your final payment due date is listed at the bottom of your invoice.
-You must finalize your order at the time it is paid in full. It is YOUR responsibility to make us aware of any necessary changes at this time. Order changes will NOT be accepted after it has been finalized and paid in full.
-Payments will be accepted via cash, check, PayPal, or a government-issued money order.
4. CANCELLATIONS, DATE CHANGES, AND REFUNDS
-Changes to the date of your order will incur a $50 cancellation fee. This includes postponement, and cancellations.
-If for any reason you need to cancel your order, the cake deposit cannot be applied toward future purchases.
-You may cancel your order at any time, and must do so in writing by sending us an email.
-In order to maintain commitments to other clients, you are limited to a one-time postponement. We will be unable to honor requests for extra date changes, your order will be canceled, and refunds will be given based on our Refund Schedule and your original event date as stated on your invoice.
-If you wish to postpone, you will be charged a non-refundable $25 deposit. Your new date is subject to availability. If we are UNABLE to fit you in our calendar on your new date, you will receive a 90% refund, less the cancellation fee. If we are ABLE to fit you in our calendar, your balance will remain due on the ORIGINAL date as stated in your invoice.
-In the special case of an officially declared Florida State of Emergency due to hurricane, other inclement weather, or any other reason, you will receive a refund, less the cost of any work and fees associated with ordering supplies specifically to meet your order.
-If there are issues with your cake post-delivery, we will discuss refunds on a case-by-case basis. The maximum refund we offer is the value of your cake, as listed on your invoice. Further compensation is not available.
-Refunds will never be given for any cake that has been consumed, partially or otherwise, regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake was adequate for the purpose for which it was intended.
-In the very unlikely event that we must cancel your order for any reason, we will give you as much notice as possible, and discuss the matter with you and try to find a suitable alternative decorator. A full refund will be issued.
-Allow up to 2 weeks for refunds to be processed.
Refund Schedule:
-Cancellations with 91 days or more prior to your event will receive a full refund of all monies paid, less cancellation fee.
-Cancellations with 61 – 90 days prior to your event will receive a 75% refund of all monies paid, less cancellation fee.
-Cancellations with 45 – 60 days prior to your event will receive a 50% refund of all monies paid, less cancellation fee.
-Cancellations with 31 – 45 days prior to your event will receive a 25% refund of all monies paid, less cancellation fee.
-Cancellations with 8 – 30 days prior to your event will receive a 10% refund of all monies paid, less cancellation fee.
-Cancellations with 1 – 7 days prior to your event will receive NO refund, NO exceptions.
5. PICKUP, DELIVERY, AND SET-UP
-If you are picking up your cake, it may only be collected at a prearranged time and date. We are not responsible for damages or problems that may arise after your order leaves the premises. If something does occur and the item(s) are brought back to be fixed, there will be a fee of $50 per hour for any repairs, charged in hourly increments. If we are required to travel to the venue to fix any issues, Delivery and Mileage Fees will apply.
-Due to the delicate nature of baked goods used with plates and pillars, if your cake is larger than four tiers, we highly recommend allowing us to deliver and set up your order.
-Delivering your cake will incur a $50 flat fee.
-Mileage will be charged at 35 cents per round-trip mile from our address on the invoice.
-A delivery date and time must be agreed upon by both parties, and if you are not at location at the agreed time, you will be given a 30-minute grace period. If, after 30 minutes, you have still not arrived, your cake will be transported back with us and it will be your responsibility to collect the cake at a time that suits our needs.
-Cakes are generally delivered within 1 hour prior to the reception start time. If your reception is the same venue as the wedding, please note that this time will need to be adjusted accordingly.
-There is a $75 flat fee for us to set up your cake at the venue.
-We reserve the right to make delivery and set-up decisions based on what is best for the cake.
-If we deliver and set up your cake, we will always take a photo of the cake set up from several angles, to ensure it has been properly displayed and that there are no issues before we leave.
-Whether your cake is being picked up or delivered, you will be required to sign an Acknowledgement of Receipt of Goods. Once this document has been signed, we will not be held responsible for any issues with your cake. These issues that may occur include, but are not limited to: weather conditions, table on un-level ground, wind blowing undesirable atmospheric items i.e.: dirt, leaves, branches, sunlight, etc), insects and other wildlife, products such as frosting, fillings, cake decorations, etc., may not hold up and are not insured past delivery and set-up.
-If a third party will be collecting your order on your behalf, or taking responsibility for the cake when delivered, this party will be given all appropriate information that would have been given to you. This third party assumes your role, as if you yourself were there to collect the order. We are not responsible or liable for damage due to third party negligence or improper handling once the product has been picked up or delivered.
-In the unlikely event we are in a car accident on the way to deliver your cake, we will issue a full refund.
6. EQUIPMENT RENTAL
-There is an additional refundable security deposit for any and all equipment rentals, for items that include, but are not limited to: cake stands, plates/pillars, fake flowers, cake toppers, staircases, fountains, etc.
-The rental deposit will vary and is based upon the value of the items being rented, and is required on or before your final payment and will be held until all equipment has been returned. All equipment must be returned within 3 days of your event, and in the same condition in which it was delivered. If you neglect to return our equipment within 3 days of your event, your security deposit will be held and applied toward replacement costs.
7. ALLERGIES AND DIETARY REQUIREMENTS
-Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
-Before finalizing your cake order, it is your responsibility to make sure we are aware of any special dietary requirements that may need to be accommodated in the making of your cake.
8. NON-EDIBLE INGREDIENTS AND DECORATIONS
-Our Goods may contain non-edible ingredients or decorations, such as plastic or wooden dowels in tiered cakes or wires in some sugar flowers and fresh flowers. All non-edible items must be removed before serving and eating.
-If your cake requires fresh flowers, it is the responsibility of the florist for providing the flowers and making sure they are safe to place on an edible cake. They must be clean and non-toxic. We are not responsible for the safety of fresh flowers, and assume no liability.
-You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
-If fresh flowers are provided from a florist, we will arrange up to 12 stems for free. Each additional stem will cost $1.
9. VIEWING
-When orders are being completed, we are extremely busy. Please do not request images of cakes prior to pickup/delivery as we do not offer this service. You are also not permitted to visit us during the completion period, for the same reasons.
10. SOCIAL MEDIA
-When ordering with us, you agree that we can use your first name on social media and blogging platforms and include photos of your cake. You also agree that photos of your cake can be used in future publications, as well as marketing, advertising, and promotional purposes, without compensation to you.
-Please note that no photos of your cake will be posted until after your event has taken place. We will never use any image that is supplied by you, without first obtaining your permission.
11. COMPLAINTS
-If you wish to file a complaint or let us know any concerns after receiving your cake, please send us an email and be sure to include a full description of any faults, damages or discrepancies, as well as several photos. Any refunds will be given entirely at our discretion.
12. OTHER IMPORTANT INFORMATION
-All wedding cake orders will receive a FREE 6-inch double-layer cake, decorated to match your wedding cake. This way, you can serve your entire wedding cake, and still have something to save for your first anniversary.
We promise you the best product and service we can provide. It is always our goal to exceed your expectations.
These Terms and Conditions are subject to change at any time without notice.